ENRICH

Our User Research was derived from interviews and competitive analysis. Each member of our team was tasked to interview someone, and some group members were able to interview more than one user, which gave us a broader view of the user group.  

 

The interviews provided us with several insights. The following were deemed as most significant:

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1. Therapists are motivated by growth, but sometimes it is hard to see.
    

2. A goal is to create a resource that patients can use so they know for what, and when, they should seek help.
    

3. People need to partake in different types of self-care, as different strategies relieve stress in different areas of life.
    

4. Mental health counselors need a way to communicate securely with their clients, one that is flexible in how many people can join the conversation or be involved.
    

5. Mental health counselors encounter a variety of situations which may change how they interact with technology, especially due to client wishes.
    

6. There is no great platform for client outreach / personal therapist marketing.
    

7. Therapist relations / networking is important to build good fitting clientele through referrals.
    

8. Reminders regarding agenda, self care practices and more are appreciated.

 

The competitive analysis influenced both how and how not to design our project; through the analyses we learned that we knew we did not want all of the self-care activities involve the user being glued to their device. Instead, we wanted to create something to help the user engage with their surroundings and disengage, at least temporarily, from the stress they may be inundated with.

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After meeting with our different experienced users, our group gathered a great deal of findings from the User Quotes. Read below to see a couple highlights from our interviews.